CANCELLATION POLICY
Last updated: February 01, 2025
INTRODUCTION
At Weighing Mart, we understand that sometimes you may need to cancel your order. This Cancellation Policy explains the conditions under which you may cancel your order and the steps you need to follow. By using our Services, you agree to this Cancellation Policy. If you do not agree, please refrain from using our platform.
1.1 Before Shipment
If you wish to cancel an order before it has been shipped, you can do so without any penalties. You can cancel your order by contacting our customer support team at admin@weighingmart.in or calling us at +91 123 456 7890.
Once your cancellation request is processed and confirmed, we will stop the shipment, and you will receive a full refund to the original payment method.
1.2 After Shipment
If your order has already been shipped and is on its way to you, you cannot cancel it directly. However, you may refuse the delivery upon receipt, and the product will be returned to us. In this case, you will receive a refund after the product is returned and inspected.
Please note that shipping charges may not be refunded, and you will be responsible for the return shipping costs unless the cancellation is due to an error on our part (e.g., a defective or incorrect product).
2.1 Reasons for Cancellation by Us
We reserve the right to cancel an order for various reasons, including but not limited to:
In the event that we cancel your order, you will receive a full refund to the original payment method. You will also be notified via email or phone about the cancellation and the reason behind it.
3.1 Self-Cancellation
If your order has not been shipped yet, you can cancel it directly by logging into your account and selecting the cancellation option (if available), or you can reach out to our customer support team at admin@weighingmart.in
3.2 Customer Support
You can contact our customer support team anytime if you have issues with cancellation or need assistance. Our team will guide you through the process and handle the cancellation request promptly.
4.1 Processing Time for Refunds
If your order is cancelled successfully, we will initiate the refund process within 5-7 business days. The refund will be processed to the same payment method used at the time of purchase. Depending on your payment provider, it may take a few additional days for the refund to reflect in your account.
4.2 Partial Refunds
In cases where only part of your order is cancelled, the refund will be processed for the cancelled items only. Shipping costs may not be refunded unless the cancellation was due to an error on our part.
Some items are not eligible for cancellation or refund, including:
If you wish to exchange an item instead of cancelling it, please refer to our Return and Exchange Policy for the applicable conditions and process.
If you have any questions or concerns regarding the cancellation process or need assistance with cancelling your order, please feel free to contact us:
DIGIWEIGH PVT LTD
206-Jain Plaza, Link Road, Bilaspur (C.G.) 495001
Email: admin@weighingmart.in